Frequently Asked Questions - Online Application - Technical Difficulties

An email acknowledging the electronic submission of the grant application will be sent to the
applicant immediately.

No. The applicant may view the application in their online account under ‘Submitted Applications,’ but the application cannot be edited/re-submitted.

Please send the attachments via email to , or and we can attach them on our end.

Online Application links can be accessed on the HCF Website: on the Home Page, click on ‘Grant Submissions.’

  • FDG Links will be provided towards the top of the page;
  • ADG Links will be provided towards the bottom of the page (you’ll need to scroll down)

NOTE – there are two 2) links you will need to use per application: one for BEGINNING an application, and a second link to RETURN to a SAVED APPLICATION; Be sure you click on the right link!!!

The person who used to write grant applications for us is no longer with our organization, and I do not know our online account log-in/password. How can I access our online account?

We will need the email address of the person who will be submitting the application on behalf of the organization and then we can transfer the old account to this new email address. When we do that, you will receive an email indicating the account has been transferred and you may update the password to suit your preference.

HCF received notice from the company that hosts our online application service regarding a technical issue which may cause some applicants difficulty when attempting to upload attachments to their online application. The technical issue will affect those applicants who currently use Symantec AntiVirus 10:

ISSUE: When uploading a file to an online application, if an applicant has the Symantec AntiVirus 10 File Auto Protect Feature enabled, the Symantec file scan may delay the file upload to the online application (that is, it will take a LONG time to upload, potentially disrupt the application process, and cause much frustration for the applicant!)

SOLUTION: If an applicant’s computer is currently using Symantec AntiVirus 10, to decrease the amount of time needed to upload files, we recommend considering one of the following options:

  • When uploading files to the online application, temporarily disable the auto protect feature by right-clicking on the shield symbol (located at the lower right-hand side of your computer screen);
  • At the onset of clicking “Upload,” refrain from clicking anywhere within the browser until noticing that the file has begun to upload. NOTE: If this option is chosen, the applicant may still experience a noticeable delay
  • Upgrade to Symantec Endpoint Protection 11.0

I completed a portion and saved my application but, when I try to go back to it, it’s as though I never started one (or, I can’t find the one I started, or the new data I entered isn’t showing up)!

If you plan on saving an application and returning to finish it later, be sure to EXIT COMPLETELY OUT OF YOUR INTERNET BROWSER. If you save your application, but leave the internet browser open and then try to return to your application, it will not reflect any updated data you may have input. Exiting out of the internet browser will refresh your data so that your application will be up-to-date the next time you access it.

Also, if you did not exit out of the browser before trying to return to your application, you may have accidentally created one (or more) new applications by simply clicking on the link. This is not a big deal, but you may want to delete the additional applications from your account so that you do not get confused as to which one you are working on.

To avoid having to continually exit out of internet browsers, an applicant may also delete the cookies on their computer (which track/record your internet browsing, but also interferes with the online application software.) To delete the cookies on your computer:

Open an internet browser and go to Tools at the top of the page; then, select Internet Options; under the ‘Browsing History’ section, check the box that says “Delete browsing history on exit,” then click on Delete. A box will pop up asking if you are sure – click ‘yes.’

FAQ Request

Please enter your question.