I can’t find the application I started, or the new data I entered isn’t showing up

I completed a portion and saved my application but, when I try to go back to it, it’s as though I never started one (or, I can’t find the one I started, or the new data I entered isn’t showing up)!

If you plan on saving an application and returning to finish it later, be sure to EXIT COMPLETELY OUT OF YOUR INTERNET BROWSER. If you save your application, but leave the internet browser open and then try to return to your application, it will not reflect any updated data you may have input. Exiting out of the internet browser will refresh your data so that your application will be up-to-date the next time you access it.

Also, if you did not exit out of the browser before trying to return to your application, you may have accidentally created one (or more) new applications by simply clicking on the link. This is not a big deal, but you may want to delete the additional applications from your account so that you do not get confused as to which one you are working on.

To avoid having to continually exit out of internet browsers, an applicant may also delete the cookies on their computer (which track/record your internet browsing, but also interferes with the online application software.) To delete the cookies on your computer:

Open an internet browser and go to Tools at the top of the page; then, select Internet Options; under the ‘Browsing History’ section, check the box that says “Delete browsing history on exit,” then click on Delete. A box will pop up asking if you are sure – click ‘yes.’

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